ATTENDING ESTABLISHED CLIENTELE OF ALL OF FLORIDA NATIONAL AND
A GUIDE TO RECEIVING TREATMENTS & SERVICES
The following guidelines have been designed to help you experience all the benefits of our services. In divisions:
° Hair Clinic
° Wellness Day Spa
Attire For the Comfort of Our Guests:
For those of you, receiving services at our Business, the lifestyle dress attire is casual and relaxing. We recommend that you do not bring jewelry or any other valuables as we do not carry Jewelry Insurance. We ask that only those receiving services come to our facility, and that all cell phones and pagers be turned off during your visit. This will ensure that all guests enjoy a pleasant, peaceful spa and wellness environment.
Booking/ Rescheduling and Cancellation of Appointments
We encourage you to make reservations in advance, in order to make certain, that the preferred treatments are available. A credit card, gift certificate or membership number, is required to secure your reservation.
Booking a Single Service, Package or Series
- When booking a single service, package or series, please provide us with the full name of the guest, telephone, email and credit card information of the person responsible for the reservation. Spa Packages and Series, will be charged in full at the time of your reservation and placed on a gift card for you to use the day of your service. Gratuities are not included and can be added at the time of service or given directly to the Therapists.
- When booking a Spa Package or Series, please call Nava one week prior to desired service date. To ensure availability.
A service takes preparation, use of products, equipment and Personnel time set aside for you. In the event of a “No Show” a 30% charge of services booked will be billed to the credit card on file.
All treatments begin at the scheduled time. We ask that you arrive 10 minutes prior to your appointment, to allow time for check in. Delayed arrival will interfere with your appointment time and reduce the integrity of the treatment. In consideration to our clients, service time will not be extended for late arrivals. Full payment is expected on a late service.
Our company does not carry jewelry insurance. We ask that you leave jewelry at home. In the event of having forgotten, remove all jewelry in our reception area desk and place it along with your personal belongings. Please remember we are not responsible for any lost jewelry. That’s why we do recommend, not to bring jewelry to the Spa.
Pre & Post-Treatment Precautions & Recommendations for Your Well-Being
Please inform our center of any health conditions, professional treatments or active ingredient products being used by other centers or yourself in the areas where you will be receiving treatment by Nava Med Wellness & Spa. You will be asked to fill out our questionnaire. Please take the time and answer all questions thoroughly.
Upon completion of your treatment by your Therapist, Recommendations will be provided to you, We will provide you with a customized program for Post Home Care as well as instructions. For any questions and concerns, you may contact us 24/7 in our after-hour telephone number: 786.260.2926.
All Services Performed in our Center Contain some form of Exfoliant & Electro Therapy
All services performed in our center contain a form of exfoliation. Do not shave, sun bathe, exfoliate, wax or receive other professional treatments, containing active ingredients, acids, peels or Electro Medicine in the areas being treated, 7-10 days prior and after receiving services in our facility. Stop all glycolic and any other type of acid peels being used at home 7-10 days prior to treatment. Follow your home care recommendations given by your Therapist.
Male Clients Receiving Facials
Male clients should shave right before their facial.
Receiving Heat Treatments
We recommend that you receive only one heat treatment per day. These treatments are:
- Herbal Wraps
- Infrared Blankets
- Body Computers.
- Pregnant women and guests, who have heart conditions, should avoid all heat treatments.
Wear glasses to your treatment, in the event of having contact lenses, remove contact lenses prior to treatment and placed them in your contact lens case.
Use Bathroom Prior to Treatment
Please use restroom prior to entering your treatment room.
Cell Phone, Smart Watches or Tablets
Please turn off your electronic devices while receiving treatment. Keep cell phones away from the body.
Gratuities are part of the Therapist’s salary, and at your discretion. The customary gratuity that is paid according to the industry’s standards are 15%, 18%, or 20% of the menu price. Please advise Customer Service, the amount of gratuity you are going to leave your Therapist. In the event that you do not specify a percentage of gratuity to the Customer Service Attendant. An automatic 15% gratuity will be added to the bill.
Sanitation & Sterilization
Universal sterilization and sanitation precautions are utilized, and medical waste disposal procedures are in effect. We practice green organic household cleaning products and laundry detergent in our facility. Refer to Covid 19 Safety Protocol.
Payment for Services
Payment is expected when services are rendered. Forms of payment: Cash / Checks (established clientele only / Visa / Master card.
Hours of Operations By Appointment Only, no walk-ins (Schedule will be different in Summer time, request our schedule).
|Clinic Hours||10-6||10-6||12-7||12-7||9-2||By appt.||By appt.|
Complimentary parking all around building.
Organic Herbal Tea, Lemonade, Specialty Water are served daily. For clients receiving more than one service and Premier Club Members, Spa Healthy Snacks are also available. Club Attire, Music Therapy, Computerized Massage Chairs, Oxygen & Aroma Therapy, are available. Book your amenity at the time you schedule your appointment.
Children are permitted in our facility only when receiving treatment and must be accompanied by an adult.
Questions & Concerns
If you have any questions or requests regarding a treatment, please feel free to bring it to the attention of your therapist. For any concerns call our Customer Care Line at (786)-260- 2926, to speak to our Technical Director.