A Guide to Receiving Treatments & Services
The following guidelines have been designed to help you experience all the benefits of our services for the comfort of our guests.
Spa & Wellness Center Attire
For those of you out of the Brickell area, Brickell area lifestyle dress attire is casual, relaxing, but do not disregard the fact that you are walking into a business tower. We recommend that you do not bring jewelry or any other valuables. So that all guests may enjoy a pleasant and peaceful spa and wellness environment. We ask that only those receiving services come with you and that all cell phones and pagers be turned off during your visit.
Wellness & Medi Spa Atmosphere
Common areas are available for any client to chat with other guests and have conversation, such as the waiting area and kitchen. Services offered at our facility are meant to be in a quiet peaceful enviroment, where cell phone use is limited. We ask that all our clients respect the wellness and spa enviroment of others.
All med wellness and spa treatments begin at the scheduled time; we ask that you arrive 10 minutes prior to your appointment, to allow time for check in. Delayed arrival will interfere with your appointment time and reduce the integrity of the treatment. In consideration to our clients, service time will not be extended for late arrivals. Full payment is expected on a late service..
Our company does not carry personal jewelry insurance. Remove all jewelry in our Customer Service desk, and place it along with your personal belongings in the bag provided. Please remember we are not responsible for any lost jewelry. That’s why we do recommend, not to bring jewelry to the Spa..
Male Clients Receiving Facials
Male clients should shave right before their facial.
Receiving Heat Treatments
We recommend that you receive only one heat treatment per day. These treatments are: herbal wraps, infrared blankets and body computers. Pregnant women and guests, who have heart conditions, should avoid all heat treatments.
Remove contact lenses if needed before treatment.
Use Bathroom Prior to Treatment.
Please use the restroom prior to entering your treatment room.
Cell Phone & Pager
Please turn off your cell phones and pagers when inside the Spa. Keep cell phones away from the body.
Gratuities are part of the Therapist’s salary, and at your discretion. The customary gratuity that is paid according to the industry’s standards are 15%, 18%, or 20% of the menu price. Please advise Customer Service, the amount of gratuity you are going to leave your therapist. In the event that you do not specify a percentage of gratuity to the Customer Service Attendant. An automatic 15% gratuity will be added to the bill.
Sanitation & Sterilization
Universal sterilization and sanitation precautions are utilized and medical waste disposal procedures are in effect. We practice green organic household cleaning products and laundry detergent in our facility.
Monday – Friday 9:00 am to 4:00 pm
Spa Service Hours
Monday – Saturday : 10:00 am to 7:00 pm
Sunday: By appointment only
Special note: Complimentary validation is available for Nava Club Members
Monday – Friday…during business hours – Valet $6
(off schedule ask therapist best area to park)
Saturdays & Sundays (do not enter parking garage)
Complimentary parking all around Building
Complementary Items & Amenities
Organic Herbal Tea, Lemonade, Specialty Water served daily. For clients receiving more than one service and Premier Club Members, Spa Healthy Snack is available. Club Attire, Music Therapy, Computerized Massage Chairs, Oxygen & Aroma Therapy, are available. Book your amenity at the time you schedule your appointment.
Children are permitted in our facility only when receiving treatment and must be accompanied by an adult.
Questions & Concerns
If you have any questions or requests regarding a treatment, please feel free to bring it to the attention of your Therapist. For any concerns call our Customer Care Line at (754) 816- 562, or after hours at 786-260- 2926 to speak to our technical director.