A Guide to Receiving Treatments & Services
The following guidelines have been designed to help you experience all the benefits of our services for the comfort of our guests.
Booking/ Rescheduling and cancellation of
We encourage you to make reservations in advance, in order to make certain, that the preferred treatments are available. A credit card, gift certificate or membership number, is required to secure your reservation.
Booking a single service, provide us with full name, telephone, email, service, time and date, a desire. A fifty dollar fee will be retained at the time of your booking. Rescheduling, you may contact us at least 5 days prior to the desire new date and time. Canceling your single appointment, The treatments you select are reserved for you, as well as the technician that will be performing the service. We ask that you provide a 24 hr. notice,
• When booking a spa package (more than one person or more than one service) When making your reservation, please provide us with full name of guests, Name, telephone, email and credit card info of the person responsible for the reservation. Spa packages will be charged in full at the time of your reservation and placed on a gift card for you to use the day of your service. Gratuities should be done preferably cash or checks to the therapists.
• When rescheduling a spa package To reschedule a pa package, please call Nava one week prior to service date. To ensure that desire service will be able to be rescheduled into the new desire date and time.
• Cancellation of a spa package Spa packages takes preparation, product and equipment ordering and additional personnel. A ten-day cancellation is required. If you find that you are unable to keep your appointment, or if any of your guests will not be participating, please call the Spa 10 days prior to your scheduled time. All late cancellations or no show reservations will be charged a 50% of the menu price value fee, per appointment booked being canceled.